Auto Repair in Syracuse NY

Central New York is tough on vehicles because of our long, hard winters and because more likely than not, most commuters travel a hilly path to and from work passing though our beautiful mountains and valleys.  As a result, consumers need to know their vehicles are in great working condition, including their tires, and they need an auto repair shop in Syracuse NY they can count on to keep their truck, car or SUV in top running condition.

Fortunately for drivers in Central New York, there are many fine shops that offer world class auto repair, friendly customer service, and fair pricing.  Here are some key things to look for when you need auto repair in Syracuse NY. 

First, look for a repair shop that is locally owned and operated.  Many of the national chain auto repair stores do not provide the personal service and quality auto care you need, especially if you have a problem after the sale.  At a locally owned, independent auto repair shop you are more likely than not to be dealing directly with the owner.  And he knows that his business depends on building a growing base of satisfied customers who refer his shop to their friends.  Here you are a neighbor, not just a customer.  Because of this, the owner will insist that his team get the job done right the first time, get the vehicle back to you in a timely fashion, and do the repair at a fair price.  If there is a problem after the sale, which is rare, that owner will make sure the problem is resolved quickly and to your satisfaction.  Extraordinary customer service is his goal!

Next, look for auto repair shops in Syracuse NY that are affiliated with one of the major auto repair associations, such as NAPA Auto Car or ACDELCO Auto Repair Centers.  Each of these groups has roughly 20 locations in the Syracuse area.  Affiliation with one of these associations tells you that the shop has passed rigorous standards of quality customer service and are highly trained and qualified to work on your vehicle.

When considering a shop, you should also ask if the techs who will be working on your car are ASE certified.  ASE stands for Automotive Service Excellence, which is the premier national automotive training and certification organization.  Most quality shops will have their technicians stay updated on training and testing requirements through ASE and this assures you that they are qualified to test and properly service your vehicle.  If a shop does not have ASE certified techs, they may be cutting corners to save money, which may come out in the form of diagnostic “guess work” and poor quality repair jobs.

Sometimes the new car dealership can also be the right choice for auto repair in Syracuse NY.  If the car dealership is indeed owned by a local merchant who really cares about his customers “after the sale,” he will ensure that the level of customer service in the back of the dealership – the auto service center – is as world class as the “front end.”  Certainly if the vehicle is still within the warranty period, there may be advantages to working with the new car dealership if there are any mechanical problems covered by those warranties.  Usually, however, having your routine maintenance done at the independent auto repair shop will not void the warranty.  Convenience can lead some consumers to use a shop closer to home or the office rather than the new car dealer for oil changes, etc.  But if the dealership is just as convenient, you will often find them very anxious to help you with these routing maintenance items, and therefore very competitive in pricing and speed.

Lastly, when seeking for auto repairs in Syracuse NY, consider asking your friends for a referral, especially if they have lived in the market for more than a few years.  Their experience can likely save you time and headaches.

We here at Neighborhood Tire Stores, of course, are always available to give you a referral for a quality auto repair shop in Syracuse or Central New York.  Since we deal with more than 300 independent auto repair shops in this market, we can help you find a reputable one near your home or workplace.  Feel free to call us any time at 315-422-2329 or check us out on the web at buytiresatnts.com.